Refund & Cancellation Policy

Our makhana is a fresh, perishable food product made in small batches for each drop. This policy explains when orders can be cancelled and when refunds apply.

Cancellations

• You may cancel your order any time before it is packed / sealed (the popped date shown for the drop) for a full refund.
• Once an order has been packed and dispatched, it cannot be cancelled because the product is prepared fresh for you.
• To cancel, email info@satyayaniindia.com or WhatsApp us with your order ID as early as possible.

Refund if a drop sells out

If a drop reaches capacity and your order cannot be fulfilled, you receive a 100% refund to your original payment method.

Damaged, wrong, or spoiled items

• Because the product is perishable, we do not accept returns for change of mind.
• If your order arrives damaged, spoiled, or incorrect, report it within 48 hours of delivery with your order ID and clear photos, by email to info@satyayaniindia.com or on WhatsApp.
• After verification, we will replace the item or issue a full refund.

How refunds are processed

Approved refunds are issued to your original payment method via our payment partner, Razorpay. Refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer.

Questions

For anything related to cancellations or refunds, contact info@satyayaniindia.com.